Refund Policy

Last Updated: 17th February 2026

At ZZYDigital.com, we commit to delivering high-quality digital marketing & video services while maintaining clear and transparent relationships with our clients. Therefore, this Refund Policy explains when refunds may apply and when they do not.

1. General Policy

Payments made to ZZYDigital.com are non-refundable. However, we may issue a refund if we cannot deliver the agreed services as outlined in the signed agreement, proposal, scope of work, or service description.

By purchasing our services, you acknowledge and agree to this Refund Policy.

2. Eligibility for Refunds

We may issue a refund only if ZZYDigital.com cannot deliver services due to reasons entirely within our control.

For example, this may include:

  • Our inability to initiate or complete the agreed services

  • Internal limitations that prevent service delivery

  • Cancellation of services by ZZYDigital.com without a suitable replacement or resolution

If this situation occurs, we will prorate the refund based on any services already delivered, where applicable.

3. Non-Refundable Situations

We do not issue refunds for the following reasons:

  • Services already delivered or partially delivered

  • Client dissatisfaction based on subjective expectations, such as ROI, lead volume, rankings, or ad performance

  • Delays or underperformance caused by the client, including missing access, materials, approvals, or communication

  • Strategy work, research, setup, onboarding, or consulting time

  • Third-party costs, including ad spend, software fees, or platform subscriptions

4. Deposits & Upfront Payments

All deposits and upfront payments are non-refundable once work begins, unless we cannot deliver the agreed services.

This is because deposits cover onboarding, planning, and resource allocation.

5. Monthly & Retainer Services

For monthly or retainer-based services:

  • Payments become non-refundable once the billing period starts, unless ZZYDigital.com cannot deliver services during that period

  • Clients may cancel future billing cycles by providing at least 7 days’ written notice before the next billing date

6. Client Responsibilities

Refund eligibility becomes void if service delivery is prevented because the client fails to:

  • Provide required access, assets, or information

  • Approve deliverables or remains inactive for an extended period

  • Comply with platform policies, including Google, Meta, or other third-party rules

7. Requesting a Refund

To request a refund, clients must:

  • Submit the request in writing to contact@zzydigital.com

  • Clearly explain the reason for the request

  • Send the request within 7 days of the issue arising

If approved, we will process refunds using the original payment method within 7 business days.

8. Chargebacks & Disputes

Before initiating a chargeback, clients agree to contact ZZYDigital.com first so we can attempt to resolve the issue.

Unauthorized chargebacks may result in:

  • Immediate termination of services

  • Suspension of deliverables

  • Permanent refusal of future services

9. Contact Information

If you have questions about this Refund Policy, please contact:

Email: contact@zzydigital.com
Website: ZZYDigital.com